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Contact us



Our Business Service Centre is the first point of contact for all general enquiries. We are open for your calls 8.30am - 5.00pm Monday to Friday (except public holidays).


Contact details

Postal address

PO Box 165
Wellington 6140
New Zealand

Physical address

86 Customhouse Quay
New Zealand


Free-phone (NZ only): 0800 030 040
International: +64-3-962 6248

Ask a question

If you can't find what you are looking for on our website then ask us a question by submitting an online form.



Accident Reporting

Workplace accidents

If an electricity or gas accident in a workplace results in serious harm to any person (including a member of the public), or significant property damage, then contact WorkSafe New Zealand as soon as possible at 0800 030 040.

Energy Safety staff will be notified if further investigation is required.


Non-work accidents

To report a notifiable electrical or gas accident involving a member of the public, you should contact Energy Safety immediately by completing an Event Notification Form. If internet access is not available you may notify Energy Safety through its pager service 0800 10 44 77.

You may then follow up by providing additional details by filling out the appropriate form.

NOTE: In the event of an emergency you should contact the Emergency Services by dialling 111.



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Language line

This is a free interpreting service for people who speak little or no English.

This is a service to interact with ES staff while simultaneously talking with an interpreter to fully understand information published on our website.

Over 40 different languages are available.

To use this service simply freephone 0800 030 040 for callers in NZ or for overseas callers +64-3-962 6248 and request Language line.


Media Enquiries

For media queries, please contact WorkSafe New Zealand.

For media releases, please see our media releases page.


Last updated 20 September 2016
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