Our Business Service Centre is the first point of contact for all general enquiries. We are open for your calls 8.30am - 5.00pm Monday to Friday (except public holidays).
PO Box 165
86 Customhouse Quay
Free-phone (NZ only): 0800 030 040
International: +64-3-962 6248
Ask a question
If you can't find what you are looking for on our website then ask us a question by submitting an online form.
If an electricity or gas accident in a workplace results in serious harm to any person (including a member of the public), or significant property damage, then contact WorkSafe New Zealand as soon as possible at 0800 030 040.
Energy Safety staff will be notified if further investigation is required.
To report a notifiable electrical or gas accident involving a member of the public, you should contact Energy Safety immediately by completing an Event Notification Form. If internet access is not available you may notify Energy Safety through its pager service 0800 10 44 77.
You may then follow up by providing additional details by filling out the appropriate form.
NOTE: In the event of an emergency you should contact the Emergency Services by dialling 111.
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This is a free interpreting service for people who speak little or no English.
This is a service to interact with ES staff while simultaneously talking with an interpreter to fully understand information published on our website.
Over 40 different languages are available.
To use this service simply freephone 0800 030 040 for callers in NZ or for overseas callers +64-3-962 6248 and request Language line.
For media queries, please contact WorkSafe New Zealand.
For media releases, please see our media releases page.