Problems with energy products or services should first be resolved with the retailer or service provider using the provisions of the Consumer Guarantees Act. The Citizens Advice Bureau can provide further advice (0800 367 222).
But if you believe there is a direct safety issue with an electrical or gas product (especially if it is a generic problem) then you should also advise Energy Safety. Use this form if you think there is a safety, supply quality or measurement problem with your energy product or appliance that Energy Safety should know about. This might include things like:
Please fill in as much of this form as possible.
If you wish to retain a copy, print the form first (use "Save as PDF") and then to send it to Energy Safety (by pressing "Submit"). Submitting the form blanks the fields.
Caution: Submitting the form blanks the fields. If you wish to print the form (from "Save as PDF") and submit it on-line you should print it first.