Gas FAQs: Measurement and Other Queries
[ Last Updated 3 July 2007 ]
Measurement
Q. How Do I Know that My Gas Meter is Measuring Correctly?
A. Compare your bills for similar months during the year. If you had no change in appliances in the house, or usage pattern, or number of people living with you, and you notice a major change in the size of your bill (or if for any other reason you doubt the accuracy of your bill) in the first instance approach your gas supplier. If you are not satisfied with their explanation, then contact Energy Safety who will investigate the matter further.
Other
Q. What Gases are Supplied in New Zealand?
A. They are:
- Natural gas - only in the North Island
- Liquefied Petroleum Gas (LPG) - both in the North and South Islands
- Biogas
- Tempered LPG (a mixture of LPG and air) - only in Dunedin.
Q. How Do I Make a Complaint About a Gas Worker who Has Done Poor or Unsafe Gas Work for Me?
A. You should first try to resolve the issue directly with the gas worker. If the work is immediately unsafe, then you should report the matter to Energy Safety.
Gas work done for personal or household purposes is probably covered by the provisions of the Consumer Guarantees Act, which requires that services must be:
- provided with reasonable care and skill
- fit for their particular purpose
- completed within a reasonable time (when no time is set)
- provided at a reasonable price (when no price is set)
Further information about the Consumer Guarantees Act is available on the Consumer Affairs website.
If the complaint concerns the conduct of the gas worker, contact:
Registrar of the Plumbers Gasfitters and Drainlayers Board
PO Box 10 655
Wellington
Phone: +64 4 494 2970
Fax: + 64 4 494 2975
Email: registrar@pgdb.co.nz
Q. What Are the Legal Requirements for Reporting any Gas Accident?
A. The Gas Act and Regulations require the gas distributor, retailer, gasfitter, or occupier of the premises (as appropriate) to provide Energy Safety with details of any gas accidents that result in serious injury, death or significant property damage.
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