Service and Product Complaints

[ Last Updated 29 June 2010 ]

Your Rights – How to Complain about Sub-Standard or Unsafe Energy Products

Problems with energy products should first be sorted out with the licensed worker or gas retailer using the provisions of the Consumer Guarantees Act. The Citizens Advice Bureau can provide further advice (0800 367 222). But if you believe there is a direct safety issue with a gas product (especially if it is a generic problem) then you should also advise Energy Safety.

Further information about the Consumer Guarantees Act is available on the Consumer Affairs website.

Your Rights – How to Complain about Sub-Standard or Unsafe Gas Work

If you have a problem with gasfitting work done in your home, discuss it first with the licensed worker or gas retailer who did the job. You may be able to settle the dispute using the provisions of the Consumer Guarantees Act (see above). If you are still unhappy, you can lay a formal complaint with the Plumbers Gasfitters and Drainlayers Board [link to PGDB website] at (04) 494 2970.